Thank you for shopping at Dorlink! We strive to provide you with high-quality products and a pleasant shopping experience. However, we understand that there may be situations where you need to return or request a refund for your purchase.

The Return and Refund Policy outline herein under are the Rules and Regulations for the use of the company or anyone who enjoys the service of the company named as DORLINK e-RETAIL, whose website is https://dorlink.in/ and the physical address is SIXTH LANE, UTTARAYAN, BLOCK A, BARASAT, NORTH 24 PARGANAS, PIN 700124, WEST BENGAL, INDIA.

By accessing this website, we assume, You accept these terms and conditions. If you do not agree to take all of the Return and Refund Policy stated on this page, please, do not proceed further.

 

 

1) Return Eligibility:

1.1. Physically Damaged Product:

You may return a product within 24 hours of the delivery time if it is physically damaged. Physical damage includes a book with a torn cover or missing pages, which are evident at the time of unpacking, (See Sec. 2.1 below).

 

1.2. Wrong Product Delivered:

If you receive a product that is different from what you ordered, you have 24 hours from the delivery time to request a return.

 

2) Return Process:

2.1. Photo/Video Proof:

For both cases mentioned above (physically damaged product or wrong product delivered), we require photo or video proof of the issue at the time of unpacking. This is essential to verify the claim and ensure a smooth return process.

 

2.2. Contact Customer Support:

To initiate a return, please contact our Customer Support Team within 24 hours of the delivery time. You can reach out to us through the contact details provided on our website.

 

2.3. Return Authorization:

Once our Customer Support team confirms the eligibility of your return request based on the provided proof, we will issue a return authorization via e-mail.

 

2.4. Packaging and Return Shipping:

Please ensure the product is securedly packaged to prevent further damage during transit. We will provide you with the return shipping address and any necessary instructions.

 

3) Refund Policy:

3.1. Physically Damaged Product or Wrong Product Delivered:

If the “return” is approved and the product is received by us in acceptable condition, we will initiate the refund process.

 

3.2. Refund Process Time:

The refund will be processed using the Bank Transfer Method within 7 to 10 business days after receiving the returned product.

 

4) Cancellation Policy:

4.1. Order Cancellation:

You can cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact our Customer Support team immediately. Once an order is processed and shipped, it is no longer eligible for cancellation.

 

 5) Exceptions:

Please note that the Return & Refund Policy is applicable only to products that meet the specified criteria as mentioned above. For products with no physical damage or wrong product delivery, the standard return and refund policy shall not be applied.

 

Contact Us:

If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact our Customer Support team through the contact information provided on our Contact Us page.

 

Please ensure that you carefully read and understand this policy before making any purchases from Dorlink. This policy is subject to change, and if there is any update, it will be posted on our website.

Last updated: [2023-08-14 12:49:51]